Chapters Select a Chapter 01. Introduction 02. A great leap forward? 03. Tackling confidence 04. What do consumers want? 05. Results have been disappointing! 06. We confess – we have been worried! 07. Delivering a Better World 08. Why we are enthused 09. Retail Distribution Review 10. Professionalism 11. Independent versus Restricted Advice 12. Blowing your own trumpet 13. Fair Adviser Charging 14. Tackling incentives and remuneration 15. Simplified Advice process 16. Why we like guided sales 17. A welcome addition 18. 2012 – A Better World