This statement was last updated on 1
January 2010.
We are committed to protecting the
privacy of all personal information obtained from you during your visits to this
website. This privacy policy explains what personal information we may collect
from you and the purposes for which it will be used. By using this website you
give your agreement to the data practices described in this policy.
Who is the data controller for this
website?
The data controller for this website
is Serco Regional Services Ltd. (Business Link in London is a trading name of
Serco Regional Services Ltd, registered in England with company number 1653016.
Registered office address: Serco House, 16 Bartley Wood Business Park,
Bartley Way, Hook, Hampshire, RG27 9UY. Email address: generalenquiries@serco.com.)
Business Link in London records and holds customer information on behalf of the London Development
Agency. We will handle and process all personal data in accordance with the Data
Protection Act 1998, and will take all reasonable measures to ensure that your
data is held and processed securely. We may, in the course of providing our
service, pass on your details to third party organisations, including the London
Development Agency, so they can inform you of other publicly funded business
support initiatives. By agreeing to these terms and conditions you allow
Business Link in London
to pass your details on to the London Development Agency or their agents so they
may inform you of other publicly funded business support initiatives.
Who hosts this website?
This webinar platform is provided
and hosted by Media on Demand Ltd solely for Business Link in London. Data provided is for the sole use of
Business Link in London
and its authorised agents. Media on Demand Ltd neither controls nor processes
data and has no ownership of data and will not provide or disclose the data to
any third party or make use of the data for any other purpose
What information do we collect and
how do we use it?
Depending on which website
facilities you use, we collect five different types of information. The types of
information and uses are explained below.
When you register with our site, we
may contact you to ask whether you would like to be added to our mailing list,
so that we can tell you about our services.
If you are a registered user, we may
use information from the five types to offer personalised information when you
use the website, notify you of changes to our service, ask your opinions and to
help us improve our service to you.
1. Information that you provide to
us
We collect and process information
that you provide for specific purposes. This may include demographic information
such as your name, Email addresses, mailing address and telephone number. We use
the information to provide you with the specific information, product or
services that you request from us and to communicate with you. If you contact us
we may keep a record of that correspondence.
You will be asked to provide
information about yourself when you use certain site facilities, including the
following:
You will be asked
to provide information about yourself when you use certain site facilities,
including the following:
"Feedback" - you
are asked to give an Email address only if you want a reply to your feedback.
This address is forwarded to the relevant contact along with your feedback and
is not retained on the website.
"Contact us" - you
will be asked for contact information if you request a call from a local
business support organisation. This information is passed to the chosen
organisation.
"Registration" -
when you register, we will create a Username and password. Your name, Username,
password and Email address will be stored on the secure Media on Demand servers.
You can change your stored information at any time by logging in.
"Login" - you will
be asked to enter your contact details together with information that is known
to both yourself and the specific website in whose service you are enrolling.
Your Email address will be used to advise you of a successful enrolment.
"Webinar Bookings"
- we will record the details of your transaction to ensure the fulfilment of
your order.
2. Website usage information
We receive and store certain
information whenever you interact with us. We collect website usage information
from a number of sources:
- Our web server.
- URLs passed to us when you
enter our site.
- "Tags" placed in web pages
that send information to us or our processors. Some tags run a small piece of
javascript on your machine (see below for more on javascript).
- Some information entered by
you on forms on the website
- A selection of Internet
service providers.
- A selection of search engine
companies.
- IP addresses.
- Cookies.
We collect web usage information
during your visits to our site including information on the date, time, page
viewed or searched for, publications ordered, guides printed, tools used,
subscriptions and referrals made and other information relating to your browsing
activity on our website. Where you are a registered user of our website and have
logged in, we may collect web usage information to enable us to build a
demographic profile. We may also use web usage information to create statistical
data regarding the use of our website. We may then use or disclose that
statistical data to others for marketing and strategic development purposes, but
no individuals will be identified in such statistical data.
We collect web usage information to
help us:
- assess the effectiveness of
marketing campaigns
- develop and deliver services
and information that better meet your needs
- inform you of events, services
and products which we believe to be relevant to you, where you have consented to
be contacted for such purposes
3. IP Addresses
We use IP addresses to analyse
trends, track users' movement, and gather broad demographic information for
aggregate use. IP addresses are not linked to personally identifiable
information.
4. Cookies
Cookies are small files that are
often created when you visit a website, and which are stored in the cookie
directory of your computer. A cookie often includes an anonymous unique
identifier. Cookies do not damage your computer. Each website can send its own
cookie to your browser if your browser's preferences allow it, but to protect
your privacy your browser only permits a website to access the cookies it has
already sent to you, not the cookies sent to you by other sites. You do not have
to accept cookies. You can decide if you want to accept cookies by changing the
settings on your browser to either accept all cookies, reject all cookies, or
notify you when a cookie is set. Switching off cookies will still allow you to
view the majority of content on our site, although it may restrict your use of
our interactive tools.
There are two types of cookie.
Persistent cookies remain on your computer for a specified time. We use
persistent cookies to:
- identify that a registered
user has returned
- collect information for use as
described above.
Session-specific cookies are deleted
when you leave the website. We use session-specific cookies to:
- hold the information given
while using an interactive tool on the website
- hold your details when you are
logged into the site
- hold your search criteria
while you are carrying out a search of the website
- collect information for use as
described above
5. Javascript
We use javascript, a simple web
scripting language, for interaction with users. We also employ it to collect web
usage information for the purposes described above.
Disclosure of information
We may disclose information to
government bodies and law enforcement agencies for their enforcement purposes.
We may also disclose information provided by you to other third parties where
this is necessary for the purposes set out in this privacy policy, to Business
Link operators and to suppliers that we engage to process your information on
our behalf. We will not sell, rent or disclose your information to any third
parties other than those set out in this privacy policy without your consent. We
do not transfer your personal information outside of the European Economic Area.
Linking to other websites
This website contains links to many
other government and non-government websites. Anonymous visit or session
information may be passed to other websites for the web usage information
purposes described above. None of this information can be related to an
individual user of the website. The operators of other sites may collect
information from you which will be used by them in accordance with their own
data protection policy.
This privacy policy applies only to
our website. We are not responsible for the privacy practices within any other
websites. You should always be aware of this when you leave this website and we
encourage you to read the privacy statement on any other website that you visit.
Security
We use leading technologies and
security measures to safeguard your information and keep strict security
standards to prevent any unauthorised access to it. We use industry-standard SSL
encryption software when processing sensitive information such as usernames and
passwords.
Changes to this policy
This privacy policy will change from
time to time as we develop the range of services on the website. When this
privacy policy changes, we will place an updated version on this page and where
appropriate we will give you the opportunity to review the revised privacy
policy and ask you to agree to it. Regularly reviewing this page ensures that
you are always aware of what information we collect, how we use it and under
what circumstances, if any, we will share it with other parties. You should
continue to check the privacy policy before using this site, even if you have
visited it in the past. This ensures that you will be aware of any changes.
Your rights
If your use of this site falls under
the Data Protection Act as a personal user, you have a right to request a copy
of any information held about you. If you wish to do this, please contact Serco
Regional Services Ltd, explaining that your interest is to review your personal
information. Serco Regional Services Ltd will need to receive appropriate
identification that proves you are the correct person to request the
information.